FAQs
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RETURNS-CLOTHING
We hope you love your purchase, but understand sometimes it just doesn’t work. If you need to return an item, please reach out to us at Returns@WildRowz.com within 14 calendar days of the receipt of your purchase.
You will need to provide the order number or other proof of purchase to help us locate your original method of payment.
Returned clothing items must be undamaged, unworn, and unwashed. It should never have deodorant or makeup stains, smell like smoke, or have the tags removed. If the item returned to us is in an unacceptable condition, you will not receive a refund. You will be notified and given the option to have it returned to you at your cost or disposed of by us.
Because of our small batch model, items can move quickly. We cannot guarantee the size you want will be in stock when your return arrives to us. For this reason, we won’t do an exchange. We will issue a store credit or refund the purchase price. If the correct size of the item is still in stock, by all means grab it up before your refund is issued.
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WHAT DO YOU DO WITH MY PERSONAL INFORMATION?
We promise Wild Rowz won’t sell it, that’s for sure! We hate that. We also won’t bombard you with emails. If you checked the “I want to be notified of sales…” box when you sign up, you WILL get the occasional email, but not an overload, we promise! You always have the option of letting us know you don’t want the updates anymore.
There are 3rd party entities in play, from payment processing to the format of this site. They collect information to make your shopping experience better and more details are available on the Privacy Policy Link at the foot of the page.
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RETURNS- JEWELRY & SALE ITEMS
All jewelry sales are final.
All items marked “Sale” on the site are a final sale and not eligible for return.
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WHEN IS MY ORDER GOING TO SHIP?
We make every effort to ship your selections within 3-4 business days after receipt of your order. Most times it will be sooner! You will receive an email when it ships. Please remember, we do not have any control over the USPS. Their timelines for delivery may vary!